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- Regional Air Suport IATA Authorised Training Center
- IATA Cargo Training
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IATA Airport Training
IATA Airport Customer Services
How You Will Benefit
- Describe the airport commercial environment
- Understand the various types, needs and behaviours of airport customers
- Know how professional salesmanship affects airport customer service
- Gain knowledge about customer service measurements
Designed for
- Entry-level airport employees
This course is a must for anybody wanting or starting to work in a commercial function within an airport environment.
Course Content
- The Airport Environment
- Airport Customer Types, Needs and Behaviours
- Cross-cultural Awareness
- Airport Customer Service Features
- Characteristics of Airport Shops
- Professional Salesmanship
- Handling Complaints and Returns
- Customer Service Measurements
- Loss Prevention
- Trends in Customer Service
| Course Title |
Period | IATA Exams | Deadline for registration |
| Airport Customer Service |
09-15 March 2009 |
Week 6-12 April 2009 | 22 December 2008 |
| Airport Customer Service | May 2009 |
TBA (June 2009) |
TBA |
| Airport Customer Service |
September 2009 |
TBA (October 2009) |
TBA |
Course prices for 2009:
| Airport Customer Service |
| 485 Eur + VAT |
The prices contains all the IATA Courses enrollments and all fees related to shipment fees, additional costs, etc. The kits are containing all IATA Regulations manuals and booklets needed to participate at the courses and IATA exams.
The IATA courses organised by Regional Air Suport will end with an final exam organized by IATA Romania. To obtain the IATA/FIATA diploma, each enrolled candidate has the right to take the examination twice in a period of 1 year (the validity of the enrollment is: one year).
The IATA Exam will take place on one of the dates in the above periods, on the same date and at the same hour for Cargo Introductory and Dangerous Goods, the exact exam date being communicated in due time by the organiser: IATA Romania.
The validity of enrollment is: 1 year. The validity of the Cargo Introductory never expires, instead, for DGR, the validity of the diploma will be 2 years. After 2 years every DGR IATA Diploma validity will need to be extended by an IATA Dangerous Goods Refresher Course.
The courses and examination sessions will be held in Bucharest and their locations will be comunicated in due time, after the course enrollment.
Very Important: Please comply with the above registration deadlines.
For enrollments and/ or more information please do not hesitate to contact us:
Regional Air Suport - IATA Authorized Training Center:
Ph: + 40 31 425 33 87
Fax: + 40 31 425 33 88
Mob: + 40 77 095 1700
Email: ras@regional.ro
Contact person: Mr. Marius Vecu
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