- Air Navigation Services
- Airline Representation
- GSA for Global Aviation Network
- GSA for Brussels Airlines
- GSA for Air Malta
- IATA IBCS Consolidator
- IBCS Consolidator for Air Seychelles
- IBCS Consolidator for Ethiopian Airlines
- IBCS Consolidator for Icelandair
- IBCS Consolidator for HeliairMonaco
- IBCS Consolidator for Fly Baboo
- IBCS Consolidator for Cimber Air
- IBCS Consolidator for Aerosvit
- IBCS Consolidator for Donbassaero
- IBCS Consolidator for China Southern
- IBCS Consolidator for Siberian Airlines
- IBCS Consolidator for Kenya Airways
- APG's representative
- Training Center
- Regional Air Suport IATA Authorised Training Center
- IATA Cargo Training
- IATA Dangerous Goods Regulations Basic
- IATA Dangerous Goods Regulations Refresher
- IATA Cargo Introductory
- IATA Airport Training
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- Regional Air Suport Aviation Courses
- Basic Handling Knowledge Course CAA Authorised
- Ramp Safety Course CAA Authorised
- Aircraft De-Icing Course CAA Authorised
- Regional Air Security (Ministry of Transports Authorised)
- Aviation Security Awareness
- Airlines Security
- Airport Security
- Hold Baggage Security
- Catering Supplies Security
- Airport Marketing Course
- Pilotshop.ro
- Octopustravel.ro
- Camps for youth
- Airline Ticketing Services
- Charter flights broker
- Services offered through partners
IATA Airport Customer Service
IATA Airport Customer ServiceCourse period: March 2010 (exact period to be announced by the ATC)
Course duration: 7 days (09 am to 5 pm daily)
IATA Exam period: Week of April 04-11 (exact date to be announced by the IATA Local Coordinator)
Location: Regional Air Suport Training Facilities, Bucharest-Baneasa Intl. Airport, No. 40 Bucharest-Ploiesti Str., Bucharest 1, Romania
Deadline to enroll: 22 December 2009
Instructor: Ana Maria Soroiu
Course fee: 490 EUR + VAT* ( coffee break and sandwiches are included) * all payments to be made in Lei at the official exchange currency rate
Course language: All the IATA training support materials are issued in English. The classroom course will be conducted in Romanian.
Contact details: Ph: +40 31 425 3387; Fax: +40 31 425 3388; E-mail: training@regional.ro; ras@regional.ro; Contact person: Marius Vecu
Learn about key customer service skills and become a better airport service provider.
How You Will Benefit
* Describe the airport commercial environment
* Understand the various types, needs and behaviours of airport customers
* Know how professional salesmanship affects airport customer service
* Gain knowledge about customer service measurements
Designed for
* Entry-level airport employees
This course is a must for anybody wanting or starting to work in a commercial function within an airport environment.
Course Content
* The Airport Environment
* Airport Customer Types, Needs and Behaviours
* Cross-cultural Awareness
* Airport Customer Service Features
* Characteristics of Airport Shops
* Professional Salesmanship
* Handling Complaints and Returns
* Customer Service Measurements
* Loss Prevention
* Trends in Customer Service
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